Who we are

Our website address is: https://thesoulmaids.com. The Soul Maids is a residential cleaning company based in Toronto, Ontario, Canada. For privacy-related inquiries, you may contact us at thesoulmaidss@gmail.com.

What personal data we collect and why we collect it

We collect only the data necessary to provide and improve your experience on our website and in our services. This may include:

• Contact Information: Name, email address, and phone number (if submitted via our contact form or booking requests).
• Preferences: Service-related preferences provided by users when submitting forms or interacting with our content.
• Technical Data: Information such as IP address, browser type, and usage behavior, which may be collected through cookies or analytics tools.

This data is collected to help us:

• Respond to inquiries and provide quotes or service information;
• Understand and improve website performance;
• Maintain communication with existing or potential customers in a professional and respectful manner.

Comments

When visitors leave comments on the site (if applicable), we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to assist with spam detection.

An anonymized hash from your email address may be provided to Gravatar to see if you’re using it. Gravatar’s privacy policy is available here: https://automattic.com/privacy/.

Media

If you upload images to the website (if applicable), avoid including embedded location data (EXIF GPS). Visitors to the website may download and extract such data from uploaded images.

Contact Forms

When you submit a form through our website, the information you provide (such as name, email, and service request details) is securely stored and only accessed for customer service and service delivery purposes. We do not use this data for marketing unless you explicitly opt in. Submissions are retained for up to 6 months for follow-up purposes.

Cookies

We use cookies to improve website performance and user experience. These may include:

• Login and user preference cookies;
• Form submission and session cookies;
• Cookies set by third-party analytics tools.

You may disable cookies through your browser settings, though this may impact your experience on our website.

Embedded content from other websites

Articles or pages may include embedded content (videos, images, etc.) from other sites. These external sites may collect data about you, use cookies, or monitor your interaction with their content.

Analytics

We may use privacy-focused analytics tools (such as Google Analytics or others) to better understand how users interact with our website. All data is anonymized. Users can opt out through browser settings or privacy plugins. Learn more via Google’s privacy policy.

Who we share your data with

We do not sell or share your personal data with third parties. However, we may use secure cloud-based services (like web hosting or form plugins) that temporarily process this data for operational purposes. These services are carefully selected and comply with data protection standards.

How long we retain your data

Form submissions are kept for up to 6 months. Comments and their metadata are retained indefinitely. If you register for an account (if available), your information is stored until you request deletion or modify your data.

What rights you have over your data

You may request to view, update, or delete any personal information we hold about you. This excludes any data we must keep for administrative or legal reasons. For such requests, email us at: info@thesoulmaids.com.

Where your data is sent

Data such as form submissions and comments may be screened by automated spam detection tools and processed via secure hosting services. Some data may be processed or stored outside Canada, but only with trusted service providers who meet strict data protection regulations.

How we protect your data

We implement industry-standard security measures such as SSL encryption, strong access control, and regular software updates. Access to personal data is limited to authorized personnel only.

What data breach procedures we have in place

In the unlikely event of a data breach, we have procedures for internal reporting, user notification, and collaboration with legal or regulatory bodies as required by law.

Contact information

For privacy-specific concerns, please contact us at thesoulmaidss@gmail.com